The NPS™ System

Drawing on her executive leadership experience and 95% success rate in securing funds based upon her thorough approach to developing grant applications, as well as more than 30 years of nonprofit planning, resource development and fundraising, MISSION POSSIBLE: President Connie Clark developed the Nonprofit Solution (NPS™) System to ensure all her client projects result in profitable solutions built upon philanthropy best practices.

Whether we are developing a plan for your annual campaign, a capital or endowment campaign or strengthening your staff and board, I work with you by gathering information and interpreting best practices based on the NPSTM System.

NPSTM Phase I: Organizational Overview

1.      Historic Overview

2.      Planning – Review all plans including strategic plans, business plans, development plans, etc.

3.      Mission, Vision, Core Values

Are they relevant to the current economic and client environment?

Do the staff and volunteers “live” the mission?

Is there a strong case for support that conveys the mission and values?

4.      Policies and procedures

5.      Event and program calendars and timelines

Are there deadlines and accountabilities?

Is there a review process when timelines are not met?

6.      Organizational chart


NPSTM Phase II:  Board

1.      100% participation in financial support (Inner Family)

2.      Board recruitment process

3.      Board manual; new board member orientation

4.      Job descriptions

5.      Evaluation process

6.      Composition and effectiveness of Board

7.      Relationship with staff

8.      Bylaws


NPSTM Phase III:  Staff

1.      Staff structure

2.      Intra-department communication

3.      Management transparency

4.      Accountability, benchmarks, review and promotion process

5.      Distribution of responsibilities/job descriptions

6.      Does budget support maintaining staff levels?

7.      Do staff have necessary skills and certifications to meet current workload and future projects as outlined in planning documents?


NPSTM Phase IV:  Clients

1.      Clients Served Data

2.      Minority or special populations served relative to available grants

3.      Staff to client ratio

4.      Success stories

5.      Well defined target clients

6.      Sufficient physical space to accommodate current clients and growth


NPSTM Phase V:  Services

1.      Services Defined:  Quality, Distinctions, Accreditation

2.      Facilities to accommodate services

3.      Services relevant to current environment and mission

4.      Relevance to community needs

5.      Outcomes

6.      Accessibility to services


NPSTM Phase VI:  Financial Sustainability

1.      Operating Sustainability – Revenue versus Expenses

2.      Formal budgeting process as infrastructure for fundraising goals

3.      Gift charts for annual, major gifts and specialty campaigns

4.      Donor database inclusive of corporate sponsors


NPSTM Phase VII:  Community Partnerships

1.      Partnerships, Collaborations and Affiliations

2.      Referral Sources

3.      Industry participation/recognition


NPSTM Phase VIII:  Public Relations, Marketing and Communications Materials

1.      Organizational Fact Sheet

2.      Brochures

3.      Website

4.      Social Media

5.      Special Events

6.      Annual Events

7.      Tours

8.      Donor Stewardship

9.      Annual Report to the Community

10.  Direct mail/Electronic Mail Campaigns